Contact us

Get in Touch With MEI MEDIA LLC

Thank you for your interest in MEI MEDIA LLC. Whether you have a question about a product, need assistance with an existing order, want to collaborate on a design, or simply want to share feedback – we’re here to help.

Our customer service philosophy is simple: Every person who reaches out deserves a prompt, honest, and helpful response. We don’t use automated chatbots to deflect your questions. You’ll speak with a real human being who has the authority to resolve your issue.

Quick Contact Information

Primary Contact Methods

Method Details Best For
Email thachle164@gmail.com Detailed inquiries, order issues, design collaboration, return requests
Phone +84394166513 Urgent matters, quick questions, order confirmation
Mail 7901 4TH ST N STE 300 ST. PETERSBURG, FL 33702 Legal correspondence, returns (please email for return authorization first)

Email Support – What to Expect

When you email us at thachle164@gmail.com, here’s our commitment to you:

  • Response time: Within 24 hours on business days (Monday-Friday). Most emails receive a response within 4-6 hours.

  • Weekend coverage: Limited support on Saturdays. Emails sent after 2 PM Friday may receive responses on Monday.

  • What to include for faster service:

    • Your order number (if applicable, format: #MEI-xxxxx)

    • Clear description of your question or issue

    • Photos of any product defects (for replacement requests)

    • Your preferred contact method for follow-up

Example subject line format:

  • *”Order #MEI-12345 – Wrong size received”*

  • “Question about shipping to Canada”

  • “Design collaboration inquiry – [Your Name]”

Phone Support – When to Call

Call +84394166513 for time-sensitive matters. Please note:

  • Hours: Monday-Friday, 9:00 AM – 6:00 PM Eastern Time

  • Best times to call: Tuesday-Thursday, 10 AM – 3 PM ET (lowest wait times)

  • Average wait time: Under 3 minutes during business hours

  • Voicemail: If you reach our voicemail system, please speak clearly and provide:

    • Your full name

    • Your phone number (with area code)

    • Your order number (if applicable)

    • Brief reason for calling

We return all voicemails within 4 business hours.

Before You Call – Please Have Ready

To help us assist you efficiently, please gather this information before dialing:

  1. Your order confirmation number (if you have an existing order)

  2. The email address used to place the order

  3. Specific details about your question or concern

Frequently Needed Contact Scenarios

I Need Help With an Existing Order

If you’ve already placed an order and need assistance, please provide:

  • Order number (found in your confirmation email)

  • Date the order was placed

  • Current shipping status (if known)

Common order issues we can resolve over email or phone:

  • Incorrect address entered at checkout

  • Wrong size or color received

  • Damaged or misprinted product

  • Tracking shows “delivered” but you haven’t received it

  • Missing items from a multi-item order

I Want to Start a Return or Exchange

Before contacting us, please review our Refund and Return Policy. Then email thachle164@gmail.com with:

  • Subject line: “RETURN REQUEST – Order #MEI-xxxxx”

  • Attach photos of the product (if damaged/defective)

  • Specify whether you want a refund or exchange

We will respond with a Return Authorization (RA) number and instructions within 24 hours.

I Have a Question About Shipping

For shipping-related inquiries, please include:

  • Your full shipping address (so we can check service availability)

  • The product(s) you’re interested in

  • Whether you need expedited shipping

Before contacting us, check our Shipping Policy for estimated delivery times to your country.

I Want to Collaborate or Wholesale

MEI MEDIA LLC welcomes collaboration inquiries from:

  • Independent artists and designers

  • Print-on-demand influencers

  • Small boutique owners

  • Content creators for affiliate partnerships

Please email thachle164@gmail.com with the subject line: “COLLABORATION INQUIRY – [Your Name/Company]”

Include in your message:

  • Brief introduction of yourself or your brand

  • Links to your portfolio or social media

  • Specific collaboration idea (design, wholesale, affiliate, etc.)

  • Your target timeline

I Have a Complaint or Negative Feedback

We take all feedback seriously – even (especially) the critical kind. If you’ve had a negative experience with MEI MEDIA LLC, please reach out directly to our management team at thachle164@gmail.com with the subject line: “FEEDBACK – URGENT”

We promise to:

  • Acknowledge your message within 12 hours

  • Investigate the issue thoroughly

  • Provide a fair resolution, even if it means going beyond our standard policies

  • Use your feedback to improve our processes

No issue is too small to bring to our attention. Your honest feedback helps us grow.

Mailing Address – When to Use

MEI MEDIA LLC
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
UNITED STATES

Use this address ONLY for:

  • Returns with a valid Return Authorization (RA) number – Do NOT send returns without first contacting us for an RA number. Unauthorized returns will not be processed.

  • Legal correspondence – Subpoenas, cease-and-desist letters, or official legal notices.

  • Vendor payments or invoices – If you are a supplier sending physical documentation.

Do NOT use this address for:

  • Unsolicited product samples – We cannot guarantee they will be received or returned.

  • Cash or personal checks – We do not accept payments by mail.

  • Walk-in visits – This is an administrative office only. No retail storefront or customer service desk is available at this location.

Business Hours & Holiday Schedule

Standard Hours (Eastern Time)

Day Status Hours
Monday Open 9:00 AM – 6:00 PM
Tuesday Open 9:00 AM – 6:00 PM
Wednesday Open 9:00 AM – 6:00 PM
Thursday Open 9:00 AM – 6:00 PM
Friday Open 9:00 AM – 5:00 PM
Saturday Limited 10:00 AM – 2:00 PM (email only)
Sunday Closed No phone or email support

2025 Holiday Closures

Our office will be fully closed (no phone or email responses) on:

  • New Year’s Day (January 1)

  • Memorial Day (Last Monday in May)

  • Independence Day (July 4)

  • Labor Day (First Monday in September)

  • Thanksgiving Day & Friday after (4th Thursday/Friday in November)

  • Christmas Eve & Christmas Day (December 24-25)

  • New Year’s Eve (December 31 – half day, closing at 1 PM ET)

Emails received during holiday closures will be answered on the next business day.

Escalation Path – Not Satisfied With Initial Response?

We strive to resolve every issue on the first contact. However, if you feel your concern wasn’t properly addressed, you may escalate to:

Level 1 Escalation: Reply to your email thread and add “ESCALATE TO SUPERVISOR” in the subject line. A team lead will review your case and respond within 8 business hours.

Level 2 Escalation: If you’re still unsatisfied, email thachle164@gmail.com directly with “URGENT – CEO ESCALATION – [Your Order Number]” in the subject line. Our founder personally reviews escalated cases and has the authority to override standard policies.

We take escalations seriously. If you’ve taken the time to escalate, we’ve failed you at some level. We will make it right.

Social Media & Community

While our primary support channels are email and phone, you can also connect with us on social media for product announcements, style inspiration, and community discussions:

(Note: Customer service inquiries on social media may receive slower responses. For order-related issues, please use email or phone for fastest resolution.)

Report Suspicious Activity

If you receive a communication claiming to be from MEI MEDIA LLC that seems suspicious (spelling errors, requests for unusual personal information, threats, etc.), please:

  1. Do not click any links or provide any information

  2. Forward the suspicious message to thachle164@gmail.com with the subject “PHISHING REPORT”

  3. Delete the original message

We will never:

  • Ask for your credit card number, CVV, or full Social Security Number via email or phone

  • Request payment via wire transfer, Western Union, or gift cards

  • Threaten legal action for non-payment of a small balance without prior written notice

When in doubt, hang up or delete the message and contact us directly using the official contact information on this page.

Accessibility Accommodations

If you need assistance due to a disability (hearing impairment, speech difficulty, etc.), please email thachle164@gmail.com with your preferred method of communication. We will accommodate:

  • Typed conversations over instant messaging

  • Relay service calls

  • Extended time for phone conversations

  • Large-format written correspondence

Your accessibility needs are important to us. Just let us know how we can help.

Confirmation – We Received Your Message

After contacting us via email, you should receive an automated acknowledgment within 15 minutes. If you don’t see it, please check your spam folder and add thachle164@gmail.com to your address book.

If you’ve waited more than 24 hours without a response (on a business day), please:

  • Call +84394166513 to confirm your email was received

  • Or send a follow-up email with “FOLLOW-UP – [Original Subject]”

We look forward to hearing from you!