Refund and Return Policy

MEI MEDIA LLC Refund & Return Policy – Our Commitment to You

At MEI MEDIA LLC, we want you to love what you ordered. But we also understand that sometimes things don’t work out – the hoodie doesn’t fit quite right, the hat color looks different in person, or you simply changed your mind.

This policy is designed to be fair, clear, and hassle-free. We’re not here to hide behind confusing fine print or make returns difficult. If you have a legitimate issue, we will make it right.

Quick Reference – 30-Second Summary

Time limit begins on the date your order is marked “Delivered” by the carrier.

30-Day Return Window

You have 30 calendar days from the delivery date to request a return or refund. This window applies to all return reasons except lost packages (60 days).

Example: If your order shows “Delivered” on January 15, you must contact us by February 14.

After 30 days: Returns are generally not accepted. However, if you have an exceptional circumstance (hospitalization, natural disaster, military deployment), please contact us – we will review your case individually.

Eligibility Conditions

To be eligible for a return, your item must meet ALL of these conditions:

• Unworn and unwashed – No visible signs of wear, no stains, no odors (perfume, smoke, deodorant, etc.)

• Original tags attached – All MEI MEDIA tags must still be affixed

• Original packaging – If returned in damaged packaging, we may deduct a restocking fee

• No customizations – Items with personalized designs cannot be returned (unless our error)

• Purchased directly from MEI MEDIA LLC – Items bought from third-party resellers must be returned to that reseller

We reserve the right to refuse returns that do not meet these conditions. If we receive an item with obvious wear, stains, or missing tags, we will contact you and offer to ship it back at your expense or dispose of it without refund.

How to Initiate a Return

Step-by-Step Process

Step 1: Contact Us Before Shipping Anything

Do NOT send your item back without first receiving authorization. Unauthorized returns will not be processed and will be discarded after 30 days.

Email thachle164@gmail.com with the following information:

Subject: RETURN REQUEST – Order #MEI-XXXXX

Order number: 
Item(s) to return: 
Reason for return (be specific): 
Preferred resolution (refund / exchange / store credit):
Attach photos (if damage/defect/wrong item):

Step 2: Receive Return Authorization (RA)

Within 24 business hours, we will reply with:

• Your unique RA number (format: RA-MEI-XXXXX)

• Return shipping address (may differ from our office address)

• Specific instructions for your return type

Step 3: Package Your Return

• Place the item(s) in a sturdy shipping box or poly mailer

• Include a printout of your RA confirmation email (or write your RA number clearly on a piece of paper inside)

• Seal the package securely

• Write the RA number on the outside of the package near the shipping label

Step 4: Ship the Package

• Use the carrier and method specified in your RA instructions

• Keep your shipping receipt and tracking number

• We are not responsible for items lost in transit without tracking

Step 5: Confirmation & Refund

• Once we receive your return, allow 3-5 business days for inspection

• You will receive email confirmation when your refund is processed

• Refunds appear on your statement within 3-7 business days (depending on your bank)

Refund Processing Timeline

Total typical timeline: 2-3 weeks from your initial request to money back in your account.

Refund Amounts by Return Reason

The 15% restocking fee covers the cost of inspecting, repackaging, and restocking returned items. This fee is waived if you choose store credit instead of a cash refund.

Non-Returnable Items

The following items cannot be returned for any reason (except our error):

1. Final sale items – Any product marked “Clearance,” “Final Sale,” or discounted 50% or more

2. Intimate apparel – For hygiene reasons, we cannot accept returns on undergarments or items worn close to the body

3. Gift cards – Digital or physical gift cards are non-refundable

4. Items returned after 30 days – Unless exceptional circumstances apply

5. Items with obvious wear – Stains, odors, pet hair, makeup, deodorant marks, or wash damage

6. Items without original tags – We cannot verify purchase or condition

If you attempt to return a non-returnable item: We will contact you to arrange disposal or return shipping at your expense. If we don’t hear from you within 30 days, the item will be discarded without refund.

Damaged, Defective, or Wrong Items

We take these issues seriously. If you received a damaged product, a misprint, or the wrong item entirely, you are entitled to a full refund or replacement at no cost to you – including return shipping.

What Qualifies as “Damaged” or “Defective”

• Print defects: Faded, cracked, misaligned, off-center, or missing design elements

• Material defects: Holes, tears, loose seams, broken zippers, missing buttons

• Color issues: Product color differs significantly from website photos (minor variations due to monitor settings do not qualify)

• Wrong size or color: You ordered L but received M; you ordered Black but received Navy

• Wrong design: You ordered the “Mountain Sunset” hoodie but received “City Nights”

What Does NOT Qualify

• Normal print variation: Slight color differences between what you see on screen vs. real life (monitor calibration varies)

• Size chart interpretation errors: We provide detailed measurements – if you ordered based on your usual size without checking our chart, that’s customer error

• Minor packaging damage: If the box is dented but the product is fine, no refund

• Natural fabric characteristics: Some pilling or shrinkage after washing (follow care instructions)

How to Report Damage/Defects

Email thachle164@gmail.com within 30 days of delivery with:

1. Clear photos showing the issue (well-lit, multiple angles)

2. Your order number

3. Brief description of what’s wrong

Example photo requirements:

• For misprint: Lay the garment flat, show entire design

• For hole/tear: Place a ruler next to the damage for scale

• For wrong item: Photograph the tag showing size/color alongside the product

We will respond within 24 hours with either:

• Approval for replacement (new item shipped immediately)

• Approval for refund (processed within 48 hours, no return needed for low-cost items)

• Request for additional photos or information

Important: For items under $15 (which includes almost all our products), we may not require you to return the damaged item. This saves you shipping hassle and saves us processing costs. You’re welcome to keep, donate, or discard the original item.

Return Shipping Costs

Who Pays for Return Shipping?

If You Pay for Return Shipping

We recommend using a trackable shipping method (USPS Ground Advantage or UPS Ground). Costs typically range from $4 to $8 for a single hoodie or hat within the continental US.

We do not provide prepaid return labels for customer-error returns. However, we will reimburse you for return shipping if we later determine the item was actually defective (e.g., you thought you ordered wrong size, but we discover a manufacturing defect).

If We Pay for Return Shipping

For our-error returns, we will email you a prepaid UPS or USPS shipping label. Simply print it, attach to your package, and drop off at any carrier location.

Do not purchase your own shipping for our-error returns – we cannot reimburse you if you use a more expensive method without prior approval.

Exchanges

We offer exchanges for size or color changes on most products.

Exchange Process

1. Initiate return following the standard process above

2. Select “Exchange” as your preferred resolution

3. Specify the new size/color you want

4. Return the original item (customer pays return shipping for size/color exchanges)

5. We ship your exchange within 3 business days of receiving your return

Exchange shipping costs:

• You pay to return the original item

• We pay to ship the exchange item to you

Exchange limitations:

• Exchange items must be of equal or lesser value. If you choose a lower-priced item, the difference will be refunded. If you choose a higher-priced item, we will invoice you for the difference before shipping.

• Exchanges are subject to availability. If your desired size/color is out of stock, you will be offered a refund or store credit.

Faster Exchange Option (Advance Exchange)

If you need the replacement quickly and don’t want to wait for your return to reach us, you can:

1. Place a new order for the correct size/color

2. Request a return for your original order

3. We will refund your original order in full (minus shipping) upon receipt

This gets you the correct item in 5-10 days instead of 15-20 days.

International Returns

Returning items from outside the United States is more complicated, but we still want to help.

For International Customers (Non-USA)

Our-error returns (damage, defect, wrong item):

• We will refund your purchase in full (including original shipping)

• We may or may not require the item to be returned, depending on return shipping cost

• If return is required, we will reimburse you for standard international shipping (not expedited)

Customer-error returns (wrong size, changed mind):

• You may return the item at your own expense

• Refund will be for product price only (original shipping is non-refundable)

• International return shipping often costs more than the item’s value – we recommend keeping or donating the item instead

Important for international returns: Customs forms must clearly state “RETURNED GOODS – NO COMMERCIAL VALUE.” If you fail to do this, you may be charged customs fees upon delivery, which will be deducted from your refund.

Customs & Duties on Returns

MEI MEDIA LLC does not refund customs duties, taxes, or brokerage fees paid at the time of original delivery. These charges are paid to your government, not to us. Please contact your local customs office for information on duty drawback processes.

Order Cancellations

Before Shipping (Within 2 Hours of Order)

You can cancel your order for a full refund if you contact us within 2 hours of placing it. Email thachle164@gmail.com with “CANCEL ORDER – [Order Number]” in the subject line.

Why 2 hours? Our print-on-demand system automatically sends orders to production after 2 hours. Once in production, we cannot cancel.

After Shipping

Once your order has shipped, our standard return policy applies. You will need to receive the item and then initiate a return.

Subscription or Pre-Order Cancellations

MEI MEDIA LLC does not currently offer subscription services or pre-order products. All items are sold as one-time purchases.

Store Credit vs. Cash Refund

When you initiate a return for a customer-error reason (wrong size, changed mind), you have a choice:

Store credit is issued as a digital code sent to your email. It can be used on any future purchase at meimedia.shop. Credits cannot be transferred or redeemed for cash.

We recommend store credit for customers who plan to shop with us again – you save the 15% restocking fee and your money stays available for future purchases.

Dispute Resolution – Before Filing a Chargeback

If you’re unhappy with your purchase, please contact us first before filing a dispute with your credit card company (chargeback).

Why contact us first?

• We can resolve most issues within 24-48 hours

• Chargebacks take 60-90 days to resolve

• Filing a chargeback may prevent you from shopping with us in the future

• If we’ve already offered a refund but you filed a chargeback instead, the process will be delayed significantly

How to escalate if you’re not satisfied with our response:

1. Reply to your email thread with “ESCALATE TO SUPERVISOR” in the subject

2. If still unsatisfied, email thachle164@gmail.com with “URGENT – CEO REVIEW”

3. Our founder personally reviews escalated cases within 8 business hours

We are reasonable people. If you have a legitimate issue, we will make it right. Please give us the chance to do so.

Final Policy Notes

• Policy changes: We reserve the right to modify this policy at any time. Changes apply only to orders placed after the effective date.

• Shipping errors: If we ship to the wrong address due to an error on our part, we will reship or refund at no cost to you. If you provided the wrong address at checkout, you are responsible for the cost of reshipping.

• Force majeure: Delays or inability to process returns due to natural disasters, pandemics, strikes, or other events outside our control do not invalidate your return rights – we will extend deadlines as needed.

Questions? We’re Here to Help

Our return process is designed to be fair. If anything is unclear, or if you believe your situation deserves an exception to this policy, please reach out.

📧 Email: thachle164@gmail.com
📞 Phone: +84394166513
📝 Include your order number for fastest service

Thank you for shopping at MEI MEDIA LLC. We appreciate your business and will always treat you fairly.