Asked Questions (FAQ)

MEI MEDIA LLC – Frequently Asked Questions

We’ve compiled answers to the most common questions our customers ask. If you don’t see your question answered here, please contact us directly – we’re happy to help.

Q1: What products do you sell?

We specialize in affordable print-on-demand apparel, specifically:

• Hoodies – Classic pullover and zip-up styles (price: $7.99 – $10.00)

• Snapback Hats – Structured front, flat brim, adjustable snap closure ($4.99 – $7.99)

• Adjustable Hats – Dad hats, strapback, curved brim options ($3.99 – $6.99)

All products feature original designs created by our in-house design team.

Q2: Are your products really only $4-$10?

Yes. That’s not a marketing gimmick. Our hoodies range from $7.99-$10.00, and our hats range from $3.99-$7.99. We keep prices low through:

• Print-on-demand manufacturing (no inventory waste)

• Direct relationships with blank suppliers

• Efficient, no-middleman operations

• Focus on volume over high margins

We believe great style shouldn’t cost a fortune.

Q3: What is the quality like at these prices?

Surprisingly high. We use:

• Hoodies: 80% cotton / 20% polyester blend – soft, warm, and durable

• Hats: Premium twill with structured front panels

• Prints: High-quality direct-to-garment (DTG) or screen printing that won’t crack or fade after proper washing

We don’t cut corners on materials just to hit a low price point. Thousands of satisfied customers have confirmed that our quality exceeds expectations for this price range.

Q4: Do you offer custom or personalized designs?

Not at this time. We sell ready-to-wear designs created by our team. However, we are exploring a custom design service for future launch. If you’re an artist interested in collaboration, please email thachle164@gmail.com with your portfolio.

Q5: How often do you release new designs?

We release 15-20 new designs every month. Subscribe to our email newsletter (enter your email at checkout or on our homepage) to receive weekly design drops and exclusive discounts.

Q6: Can I request a specific design?

We love hearing what our customers want! Email your design ideas to thachle164@gmail.com with the subject “DESIGN REQUEST.” While we can’t guarantee we’ll produce every request, popular themes often make it into our production queue.

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Sizing & Fit

Q7: How do I know what size to order?

Each product page includes a detailed size chart with measurements in inches and centimeters. Please measure a similar item you already own and compare before ordering.

General hoodie sizing guide (unisex):

These are estimates. Always check the size chart for the specific product you’re ordering.

Q8: Are your hoodies true to size?

Most customers find our hoodies fit true to size for a standard, comfortable fit. If you prefer an oversized look, order one size up. If you prefer a slim fit, order one size down.

Q9: Are your hats one-size-fits-all?

Snapback hats: Fit most head sizes (21″ – 24″ circumference) with adjustable snap closure.

Adjustable strapback hats: Fit 20″ – 23.5″ with fabric strap and buckle or slider.

Dad hats (curved brim): Fit 21″ – 23″ with metal slider or strap.

If you have an unusually large or small head, check the product description for specific sizing information.

Q10: Do you offer plus sizes?

Yes, we offer sizes up to 2XL in most hoodie styles. We are actively working to expand to 3XL and 4XL in 2025.

Q11: What if I order the wrong size?

No problem – just initiate a return within 30 days per our Refund and Return Policy. You can exchange for the correct size or receive a refund (minus shipping and restocking fee, unless you choose store credit).

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Shipping & Delivery

Q12: How long does shipping take?

United States: 5-10 business days (Monday-Friday, excluding holidays)

Canada: 8-14 business days

International (all other countries): 10-20 business days

These are estimates, not guarantees. During peak seasons (November-December) or global disruptions, delays may occur.

Q13: How much does shipping cost?

Shipping costs are calculated at checkout based on:

• Delivery destination

• Weight of items (hoodies weigh more than hats)

• Shipping method selected

Typical costs (USA):

• Single hat: $3.99 – $5.99

• Single hoodie: $5.99 – $7.99

• Multiple items: Calculated by total weight

Free shipping: Orders over $50 to continental US addresses automatically qualify for free standard shipping.

Q14: Do you ship internationally?

Yes. We ship to over 30 countries including:

• Canada, United Kingdom, Australia, New Zealand

• Most European Union countries (Germany, France, Italy, Spain, Netherlands, etc.)

• Japan, South Korea, Singapore

• Brazil, Mexico

• United Arab Emirates

If your country is not listed at checkout, please email us – we may be able to add it.

Q15: Will I have to pay customs fees or import duties?

International customers only: Your order may be subject to customs duties, taxes, or brokerage fees charged by your country. These are not included in our prices or shipping charges.

• You are responsible for paying these fees before your package is released

• Fees vary by country and order value

• We cannot predict or estimate these fees for you – please check with your local customs office

We are not responsible for packages abandoned or destroyed due to unpaid customs fees.

Q16: Can I track my order?

Yes. Every order receives a tracking number emailed to you once your package ships. You can track your package through:

• The carrier’s website (USPS, UPS, or international equivalent)

• Our order tracking page (link in your shipping confirmation email)

Tracking updates may take 24-48 hours to appear after you receive your tracking number.

Q17: What if my package says “delivered” but I didn’t receive it?

First, please:

1. Check with neighbors, housemates, or building management

2. Look around your property (porch, bushes, back door, mailbox area)

3. Wait 2-3 business days – carriers sometimes mark “delivered” early

If still missing after 3 days, email thachle164@gmail.com with:

• Your order number

• Confirmation that you’ve checked with neighbors

• Any notes from your carrier

We will open an investigation with the carrier. If the package is confirmed lost, we will replace or refund at our discretion.

Q18: Do you ship to PO Boxes or APO/FPO addresses?

Yes. We ship to:

• PO Boxes within the United States (via USPS)

• APO/FPO/DPO military addresses (via USPS)

Please ensure you use the correct military address format. Delivery to APO/FPO addresses may take 3-4 weeks.

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Payment & Billing

Q19: What payment methods do you accept?

We accept the following through our secure Stripe integration:

• Credit cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay

• Debit cards (with Visa/Mastercard logo)

• Apple Pay

• Google Pay

We do not currently accept PayPal, cryptocurrency, cash, checks, or money orders.

Q20: Is it safe to enter my credit card information?

Absolutely. We use Stripe, a PCI Level 1 certified payment processor – the highest security standard in the industry. Your full card number is never stored on our servers. Look for the padlock icon in your browser address bar when checking out.

Q21: Why was my card declined?

Common reasons include:

• Insufficient funds

• Incorrect CVV or expiration date

• Billing address mismatch (must match your bank’s records exactly)

• Card not enabled for online purchases

• Your bank’s fraud prevention blocking an unfamiliar merchant

What to do: Double-check your information. If everything appears correct, call the number on the back of your card. Then try again or use a different payment method.

Q22: When will I be charged?

Your card is authorized at the time of purchase. The charge will appear as “pending” immediately and typically posts within 1-3 business days.

Q23: Do you offer installment payments (Afterpay, Klarna)?

Not at this time. We require full payment at checkout. We are evaluating buy-now-pay-later options for future implementation.

Q24: What appears on my bank statement?

Your statement will show a charge from “MEI MEDIA LLC” or *“STRIPE MEI MEDIA” . If you don’t recognize the charge, check your email for an order confirmation from thachle164@gmail.com before contacting your bank.

Q25: Do you charge sales tax?

Sales tax is automatically added to orders shipping to states where we have a physical or economic nexus. Currently, this includes:

• Florida (our home state)

• Any state where our fulfillment partners operate

Tax is calculated and displayed at checkout before you complete payment.

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Returns & Refunds

Q26: What is your return policy?

You have 30 days from delivery date to request a return. Items must be unworn, unwashed, with original tags attached.

• Our error (damage, defect, wrong item): Full refund including shipping, we pay return costs

• Your error (wrong size, changed mind): Refund minus shipping and 15% restocking fee (or 100% store credit with no fee)

Please review our complete Refund and Return Policy for full details.

Q27: How do I start a return?

Email thachle164@gmail.com with:

• Your order number

• Item(s) to return

• Reason for return

• Photos (if damage or defect)

We will respond within 24 hours with a Return Authorization (RA) number and instructions. Do not ship anything without an RA number.

Q28: How long does it take to get a refund?

After we receive your return:

• Inspection: 3-5 business days

• Refund processing: Same day as approval

• Refund appears on statement: 3-7 business days (depends on your bank)

Total typical timeline: 2-3 weeks from your initial return request.

Q29: Can I exchange an item instead of returning for a refund?

Yes. When you initiate your return, select “Exchange” as your preferred resolution. You will return the original item (you pay return shipping for size/color exchanges), and we will ship the replacement at our cost.

Q30: What if my item arrives damaged or misprinted?

We’re sorry! Email thachle164@gmail.com within 30 days of delivery with clear photos of the damage. We will:

• Send you a prepaid return label (if return required)

• Ship a replacement immediately, or

• Issue a full refund including original shipping

For items under $15, we may not require you to return the damaged product at all.

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Print-on-Demand (POD)

Q31: What does “print-on-demand” mean?

Unlike traditional retailers who mass-produce thousands of items and store them in warehouses, print-on-demand means:

• Products are printed only after you place an order

• No inventory is held in advance

• Each item is custom-printed for you

Benefits: Lower prices, less waste, and more design variety.

Trade-off: Slightly longer shipping times (5-10 days vs. 2-3 days for mass-retail).

Q32: Are print-on-demand products lower quality?

No. Print-on-demand uses the same printing technology (DTG or screen printing) as mass-produced apparel. The difference is when the product is printed, not how it’s printed. Our quality standards are identical to premium brands.

Q33: Can I rush my order for faster delivery?

We do not currently offer expedited production. However, you can select expedited shipping at checkout (UPS Next Day or 2-Day) after the standard 2-3 day production time.

Example: Order placed Monday → Production Tue-Wed → Ships Thursday via 2-Day → Delivered Saturday.

Q34: Do you offer gift wrapping or special packaging?

Not at this time. All items ship in standard poly mailers or cardboard boxes with no branding on the outside (discreet packaging).

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Account & Website

Q35: Do I need to create an account to order?

No. Guest checkout is available. However, creating an account allows you to:

• Save your shipping address for faster checkout

• View your order history

• Track multiple orders in one place

• Receive exclusive email offers

Account creation is free and takes less than 60 seconds.

Q36: I forgot my password. How do I reset it?

Click “Forgot Password” on the login page. Enter your email address, and we will send a password reset link within 5 minutes. Check your spam folder if you don’t see it.

Q37: How do I unsubscribe from emails?

Every marketing email includes an “Unsubscribe” link at the bottom. Click it, and you will be removed within 24 hours. Please note that transactional emails (order confirmations, shipping updates) cannot be unsubscribed from – they are necessary for your purchase.

Q38: Is my personal information safe?

Yes. We take privacy seriously. Please review our Privacy Policy for detailed information about:

• What data we collect

• How we use it

• Who we share it with (very few third parties)

• Your rights regarding your data

We never sell your personal information to third parties.

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International Orders

Q39: Do you ship to my country?

We ship to over 30 countries. The best way to check is to add items to your cart, proceed to checkout, and enter your address. If your country is supported, it will appear in the shipping dropdown.

Current supported regions:

• North America: USA, Canada, Mexico

• Europe: UK, Germany, France, Italy, Spain, Netherlands, Belgium, Poland, Sweden, Denmark, Ireland, Portugal, Switzerland, Norway

• Asia-Pacific: Japan, South Korea, Australia, New Zealand, Singapore

• South America: Brazil (limited service)

• Middle East: United Arab Emirates

Q40: How much is international shipping?

Shipping costs vary significantly by destination. Examples (for a single hoodie):

• Canada: $8.99 – $12.99

• United Kingdom: $11.99 – $15.99

• Australia: $14.99 – $19.99

• Germany: $12.99 – $16.99

Exact costs are calculated at checkout.

Q41: How long does international shipping take?

• Canada: 8-14 business days

• Europe: 10-18 business days

• Australia/New Zealand: 12-20 business days

• Asia: 10-16 business days

• South America: 15-25 business days (unreliable – we don’t strongly recommend)

These are estimates. Customs clearance can add 2-10 additional days.

Q42: Will I have to pay customs fees?

Yes, possibly. Your country may charge import duties, VAT/GST, or handling fees. These are not included in our prices.

• You are responsible for all customs charges

• Customs fees are non-refundable, even if you return the item

• We cannot predict these fees – contact your local customs office for estimates

Example: UK customers typically pay 20% VAT on orders over £135. Canadian customers may pay GST/HST plus a handling fee.

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Wholesale & Partnerships

Q43: Do you offer wholesale pricing for bulk orders?

We are a direct-to-consumer brand and do not offer traditional wholesale pricing. However, for orders of 50+ units, please email thachle164@gmail.com with “BULK ORDER” in the subject line. We will review requests on a case-by-case basis.

Q44: I’m an artist/designer. Can I sell my designs through MEI MEDIA?

Yes – we’re interested in collaboration! Email thachle164@gmail.com with:

• “DESIGN COLLABORATION” in the subject line

• Link to your portfolio (Instagram, Behance, personal website)

• Brief description of your style and target audience

We offer licensing agreements with royalty payments for designs we select for production.

Q45: Do you have an affiliate program?

Yes, we are launching one soon! If you’re interested in promoting MEI MEDIA LLC to your audience, email thachle164@gmail.com with “AFFILIATE INTEREST” in the subject line. We’ll notify you when the program launches (expected Q2 2025).

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Still Have Questions?

We’re here to help! Choose the method that works best for you:

📧 Email: thachle164@gmail.com (fastest response – typically within 4 hours)
📞 Phone: +84394166513 *(Monday-Friday, 9 AM – 6 PM Eastern Time)*

Please include your order number if you have one – this helps us help you faster.