Terms and Conditions

Terms and Conditions of Use – MEI MEDIA LLC

Effective Date: January 1, 2025

Welcome to MEI MEDIA LLC (“Company,” “we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website located at meimedia.shop (the “Site”) and your purchase of products from us.

BY ACCESSING OR USING OUR SITE, OR BY PURCHASING PRODUCTS FROM US, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to all of these Terms, do not use our Site or purchase our products.

These Terms constitute a legally binding agreement between you (“Customer,” “you,” “your”) and MEI MEDIA LLC.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, use of the Site, or access to the Site without our express written permission.

The headings used in these Terms are for convenience only and will not limit or otherwise affect these Terms.

2. Eligibility

By using our Site and purchasing our products, you represent and warrant that:

  • You are at least 18 years of age (or the age of majority in your jurisdiction)

  • You have the legal capacity to enter into a binding contract

  • You will provide accurate, current, and complete information during checkout

  • You will maintain the security of your account (if you create one)

  • You accept full responsibility for all activities that occur under your account

If you are using the Site on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.

We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

3. Products & Pricing

Product Descriptions

We strive to display our products as accurately as possible. However:

  • Colors may vary depending on your monitor settings. We cannot guarantee that your screen’s display of any color will be accurate.

  • Sizing charts are provided for each product type. Please review them carefully before ordering.

  • Print placement may vary slightly due to the handmade nature of print-on-demand products.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

Pricing

All prices are listed in United States Dollars (USD) and do not include applicable taxes or shipping charges unless explicitly stated.

Product Category Price Range
Hoodies $7.99 – $10.00
Snapback Hats $4.99 – $7.99
Adjustable Hats $3.99 – $6.99

Pricing errors: While we make every effort to ensure accurate pricing, errors may occur. If a product is listed at an incorrect price due to a typographical error or error in pricing information, we reserve the right to:

  • Cancel your order and provide a full refund, or

  • Contact you to confirm whether you wish to proceed at the correct price

We are not obligated to honor pricing errors.

Taxes

Sales tax is automatically calculated and added to orders shipping to states where we have nexus (including Florida and any state where our fulfillment partners operate). You are responsible for any use taxes, customs duties, or import fees applicable to your order.

4. Orders & Payment

Order Acceptance

After you place an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.

We reserve the right to:

  • Refuse any order for any reason (including suspected fraud or shipping address issues)

  • Limit or cancel quantities purchased per person, per household, or per order

  • Make changes to order information after acceptance (e.g., corrected shipping address)

If we make a material change to your order after acceptance, we will notify you and offer a full refund if you are not satisfied.

Payment Processing

All payments are processed through Stripe, a PCI-DSS Level 1 compliant payment processor. By placing an order, you authorize us to charge your selected payment method for the total amount shown at checkout, including taxes and shipping.

Accepted payment methods:

  • Visa, Mastercard, American Express, Discover, JCB, UnionPay

  • Apple Pay

  • Google Pay

Payment security: Your full card details are never stored on our servers. Stripe handles all sensitive payment data.

Billing Information

You agree to provide current, complete, and accurate billing information. You agree to promptly update your account and other information, including email address and credit card numbers, so that we can complete your transactions and contact you as needed.

If your payment method fails or your order is declined, we will attempt to contact you. We reserve the right to cancel orders with unconfirmed billing information.

Order Cancellations

You may cancel an order for a full refund if you contact us within 2 hours of placing the order. After 2 hours, your order has entered our production queue and cannot be canceled. Please see our Refund and Return Policy for post-delivery options.

5. Shipping & Delivery

Shipping Policy

Please review our complete Shipping Policy for detailed information about:

  • Shipping methods and carriers

  • Estimated delivery times by region

  • International shipping restrictions

  • Lost or delayed packages

Title & Risk of Loss

Title to products passes from us to you upon shipment. Risk of loss passes to you upon delivery to the carrier. This means:

  • We are not responsible for packages lost or damaged by the carrier after shipment

  • However, we will assist you in filing claims and may, at our discretion, issue refunds or replacements for lost packages

Delivery Estimates

Any delivery dates provided are estimates only. We are not liable for delays caused by:

  • Weather events or natural disasters

  • Carrier issues (strikes, volume surges, misrouting)

  • Customs clearance (for international orders)

  • Incorrect shipping address provided by you

International Shipping

You are solely responsible for:

  • Complying with all import laws and regulations of your country

  • Paying any customs duties, taxes, or brokerage fees

  • Ensuring the product you order is legal to import

We are not responsible for packages seized or destroyed by customs. No refunds will be issued for customs seizures.

6. Returns & Refunds

All returns and refunds are governed by our Refund and Return Policy. By purchasing from us, you agree to the terms of that policy.

Summary of key return terms:

  • 30-day return window from delivery date

  • Items must be unworn, unwashed, with tags attached

  • Customer-error returns are subject to a 15% restocking fee (waived for store credit)

  • Our-error returns (damage, defect, wrong item) are fully refunded including shipping

No returns after 30 days except in exceptional circumstances at our sole discretion.

7. Intellectual Property

Our Intellectual Property

All content on our Site, including but not limited to:

  • Text, graphics, logos, button icons, images, audio clips, digital downloads

  • Data compilations, software, and code

  • Product designs, artwork, and print patterns

…is the property of MEI MEDIA LLC or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not:

  • Republish, distribute, or reproduce any content from our Site without our prior written consent

  • Use our trademarks or trade dress in connection with any product or service without our permission

  • Copy, reverse engineer, or scrape our Site or its content

User-Generated Content

If you submit reviews, comments, photos, or other content to our Site (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that:

  • You own or have the necessary licenses to the User Content

  • The User Content does not violate any third-party rights (including intellectual property and privacy rights)

  • The User Content is not defamatory, obscene, abusive, or otherwise illegal

We reserve the right to remove any User Content for any reason.

8. User Content

Reviews & Comments

We welcome your feedback. When submitting reviews or comments, you agree that:

  • Your review reflects your genuine experience with the product

  • You will not submit fake reviews or reviews written on behalf of others

  • You will not include personal contact information in your review

  • You will not submit content that is harassing, threatening, or discriminatory

We may verify reviews for authenticity and reserve the right to reject or remove reviews that violate these Terms.

Design Submissions

If you submit a design concept to us for potential production:

  • You retain ownership of your design

  • You grant us a 90-day exclusive right to evaluate the design

  • If we choose not to produce your design after 90 days, all rights revert to you

  • If we produce your design, we will enter into a separate licensing agreement with you

We do not accept unsolicited design submissions that are already under contract with another manufacturer.

9. Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the Site or its content:

  • For any unlawful purpose

  • To solicit others to perform or participate in any unlawful acts

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

  • To submit false or misleading information

  • To upload or transmit viruses or any other type of malicious code

  • To collect or track the personal information of others

  • To spam, phish, pharm, pretext, spider, crawl, or scrape

  • For any obscene or immoral purpose

  • To interfere with or circumvent the security features of the Site

We reserve the right to terminate your use of the Site for violating any prohibited uses.

10. Disclaimer of Warranties

YOUR USE OF THE SITE AND PURCHASE OF PRODUCTS IS AT YOUR SOLE RISK.

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, MEI MEDIA LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT

  • WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE

  • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION PROVIDED ON THE SITE

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, these exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEI MEDIA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

  • YOUR USE OR INABILITY TO USE THE SITE

  • THE PURCHASE OR USE OF OUR PRODUCTS

  • UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA

  • STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR PURCHASE OF PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the limitation of liability for certain damages. In such jurisdictions, these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless MEI MEDIA LLC and our officers, directors, employees, agents, suppliers, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • Your violation of these Terms

  • Your violation of any law or third-party right

  • Your use of the Site or products

  • Any content you submit to the Site

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

13. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

The Site is operated from the United States. We make no representation that the Site is appropriate or available for use in other locations. If you access the Site from outside the US, you do so at your own risk and are responsible for compliance with local laws.

14. Dispute Resolution & Arbitration

Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your purchase of products (collectively, “Disputes”) shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

Exceptions: Either party may bring a claim in small claims court if the claim qualifies, or seek injunctive relief in a court of competent jurisdiction to protect its intellectual property.

Arbitration Process

  • The arbitration shall be conducted in Pinellas County, Florida, unless otherwise agreed by the parties

  • The arbitration will be conducted by a single arbitrator

  • The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction

  • Each party shall bear its own costs and attorneys’ fees, except that we will reimburse you for your filing fee if you prevail on the merits

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

Opt-Out of Arbitration

You may opt out of this arbitration agreement within 30 days of your first purchase by emailing thachle164@gmail.com with your full name and address and a clear statement that you “opt out of arbitration.” If you opt out, you retain the right to bring claims in court.

15. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection and processing practices.

16. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our Site and notifying us that you wish to terminate.

We may terminate these Terms at any time without notice if:

  • You violate any provision of these Terms

  • We suspect fraudulent or abusive activity

  • Required by law

Upon termination, all provisions of these Terms that by their nature should survive termination shall survive, including warranty disclaimers, limitation of liability, and dispute resolution provisions.

17. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting the updated Terms on our Site. It is your responsibility to check this page periodically for changes.

Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

Material changes will be noted with an updated “Effective Date” at the top of these Terms. For significant changes, we may also notify you by email.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, constitute the entire agreement between you and MEI MEDIA LLC regarding your use of the Site and purchase of products, superseding any prior agreements or communications.

Any failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

20. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: thachle164@gmail.com
📞 Phone: +84394166513
📝 Mail: MEI MEDIA LLC, 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702, UNITED STATES

For legal correspondence only (not customer service inquiries), you may send certified mail to our mailing address. Customer service inquiries sent by mail will experience significant delays – please use email or phone for fastest response.

Thank you for reading these Terms and for choosing MEI MEDIA LLC.